Lead Generation

Lead generation:
  • Online lead generation, particularly pay-for-performance continues to grow according to the IAB.   Old news to the post-secondary education market, but new marketers and publishers are entering the market.   The reason is most likely about control over measurement and ROI - buying leads at a given conversion rate is safe and defensible to your boss.   The risk of a pay-for-performance is the loss of control over the brand and a growing dependency on third parties.  Balance is the key objective.  A glossary can be found here that argues there's a difference between a 'sales lead' and a 'marketing lead.'  
  • The common question about social media is:   How can we generate leads in social networks?   It is possibly the wrong one:  A better question is: How can we use the fact that social networks are integral part of 40% of Gen Y's in the acquisition process?
  • Conventional wisdom doesn't apply to non-conventional sites (duh!).  So no surprise that 99.8% of users don't click standard IAB ads on social networks - successful campaigns are custom, labor intensive, and frankly done with an act of faith.  (BTW, only the strong should apply.)
  • If done well, Wikipedia can be a good source of leads - maybe not in volume but in conversion.
  • Whitepapers, and not the usual dribble written by techno-marketers, are also valuable tools -- with emotion explain the pain, take the audience to the brink of disaster and then bring them back with your satisfaction.  Write it like a Shakespearean comedy in 5 acts.
  • Attribution is 'easy' if you buy leads.   It is pretty much impossible across a multi-channel environment with a mix of campaigns, strategies (brand vs. lead) going on at the same time.   Rather than look at the individual leads look at the entire milieu as one big problem.  Take a page out of the CPG companies 'marketing mix modeling' approach.
  • Managers are people too: B2B and B2C lead generation follow certain paths, even if the the business decision is often made by a committee.
  • Lead nurturing focuses on increasing the conversion rate over an extended period of time; not on first contact.  This requires a different mind set and like investing, a long-term horizon with a diversified portfolio. 
  • The rules for landing pages aren't the same as for a web site - two different purposes; so don't try to serve two masters.  There is one, and only one, objective for a landing page - collect the minimum information to get to the next stage in the process.    Microsites have a slightly different role - provide enough information to raise interest above the inertia threshold of 'doing nothing'.  That means be compelling.